Student Survey Results

STUDENT SURVEY RESULTS

2/15/04

Total students surveyed - 1218

Field #	STUDENT SURVEY *Question – Rate YOUR* level of satisfaction with the following:**	Very Satisfied	Satisfied	Dissatisfied	Very Dissatisfied	Unaware/ No Experience With
46	Enrollment Services customer service (formerly Student Services)	286	801	54	14	37
47	Enrollment Services hours	238	892	36	1	39
48	Admissions procedures	247	870	56	8	22
49	Online registration process	161	436	32	5	562
50	Campus visit experience	208	705	19	3	262
51	College orientation process	189	785	73	16	124
52	SCC entrance tests valuable in planning course selection	137	710	114	32	214
53	Academic advising	174	667	173	74	114
54	Degree options	216	807	98	16	65
55	Availability of courses at convenient times	205	757	182	41	15
56	Course transferability to 4-year schools	189	613	58	11	331
57	Variety of programs and course offerings	221	826	113	17	25
58	On-line credit course offerings	119	428	51	5	593
59	Financial aid information	238	649	114	34	157
60	Availability of financial aid information other than PELL (WIA, Voc Rehab, etc.)	202	511	128	50	315
61	Financial aid customer service	222	594	111	36	243
62	Scholarship opportunities information	132	561	148	47	317
63	Online scholarship application process	90	338	75	18	673
64	Registrar customer service	195	758	49	18	178
65	Billing payment procedures	180	768	62	17	178
66	Athletic facilities	72	289	59	38	741
67	Dormitories/residence halls	46	192	18	14	927
68	Library resources	213	736	47	14	195
69	Library hours	211	775	25	8	192
70	Library study atmosphere	246	712	41	9	202
71	Library customer service	235	694	26	9	239
72	Library’s Career resources	142	520	23	9	512
73	Inter-Library Loan program	99	320	13	4	767
74	Library’s online research options	159	473	15	5	557
75	Library’s training on information literacy	79	288	13	5	810
76	Food Service menu selections	156	567	80	31	371
77	Food Service facilities	167	626	58	22	334
78	Food Service customer service	203	581	55	21	340
79	Book Store offers necessary classroom supplies	203	745	169	56	35
80	Book Store’s on-line options	78	363	59	35	658
81	Book Store customer service	216	693	122	75	56
82	Career Assessment and Testing Center in SuCCess Center	125	413	22	11	638
83	SuCCess Center instructional atmosphere	121	405	18	10	651
84	SuCCess Center instructional equipment	104	348	20	6	724
85	SuCCess Center tutoring program	100	268	16	14	804
86	Preparation for college-level courses through SuCCess Center	75	282	8	6	837
87	Special needs services through SuCCess Center (physical disabilities and learning disabilities)	50	176	17	3	961
88	SuCCess Center customer service	139	397	320	21	596
89	Intellectual and social growth opportunities	131	667	58	22	317
90	College-sponsored activities (trips and clubs)	104	391	61	18	625
91	Student communications (MISCC, The Voice)	128	598	47	10	410
92	College publications (catalog, brochures, handbook, Vision, Viewbook, course schedules)	186	787	48	10	181
93	Rules governing student conduct	160	783	35	14	212
94	Academic probation/suspension policies	95	523	48	14	527
95	Personal security/safety at SCC	277	801	35	9	80
96	Recreational and intramural programs	77	319	73	28	705
97	Veterans’ services	41	154	20	12	977
98	Child care customer service	59	136	25	10	972
99	Child care hours	54	135	23	4	988
100	Child care pricing	51	132	25	12	976
101	College telephone voice mail system	128	538	63	31	440
102	Diversity/multicultural programming	79	346	26	15	721
103	Continuing Education course offerings (non-college credit)	83	395	16	6	705
104	Online Continuing Education courses (non-college credit)	50	197	19	6	921
105	Customer service campus wide	189	765	55	11	177
106	Campus snow removal	162	720	151	62	108
107	Handicapped accessibility on campus	107	429	23	11	636
108	Campus directions and location signs	189	835	76	17	83
109	Restroom cleanliness	258	833	65	19	28
110	Parking facilities	133	617	235	199	20
111	Classroom facilities & furnishings	199	894	81	15	14
112	Quality of instructional delivery	229	836	64	8	67
113	Course content in your major	247	819	85	9	44
114	Class size	258	872	52	12	12
115	Preparation you are receiving for your career	239	829	87	10	39
116	Faculty attitude toward students	309	796	67	18	18
117	Faculty availability outside class	244	796	67	15	83
118	Faculty knowledge in their subject area	367	777	32	8	23
119	Faculty teaching techniques	279	814	73	14	25
120	Faculty involvement in college activities	187	641	36	7	329
121	Faculty feedback on assignments and tests	242	804	103	15	40
122	Instructional materials used in classroom	234	890	46	11	22
123	Cost – Tuition	175	735	176	69	49
124	Office Hours – Summer	109	614	53	16	405
125	Services for displaced workers (College 101)	77	257	16	12	842
126	Local/national job trend/occupation information	82	348	46	20	707

Field #	STUDENT SURVEY Rate your level of knowledge with each of the following:	Very Knowledgeable – No Training Needed	Somewhat Knowledgeable and Could Use Some Training Updates	Not very Knowledgeable and Would Like Additional Training/Retraining	Not At All Knowledgeable and Require Complete Training	Do Not Use and Have No Need for Training
127	1. Downloading software	381	443	179	100	95
128	2. Accessing the internet at SCC	798	251	52	30	68
129	3. Accessing files & folders on the network	543	370	126	73	90
130	4. Searching the internet	836	255	45	22	42
131	5. Using Internet Based technologies	601	365	111	59	63
132	6. Using web-based email	741	257	85	49	68
133	7. Using Microsoft Word	763	300	63	31	44
134	8. Using Microsoft PowerPoint	410	370	200	138	80
135	9. Using Microsoft Excel	421	400	190	116	72
136	10. Using Microsoft Access	315	374	250	159	97
137	11. Using PDA’s (Personal Digital Assistants, Hand held computer, Palm, Other)	161	218	264	251	303
138	12. Using computers and internet for learning	719	311	76	42	51

Field #	Rate your level of knowledge with each of the following:	Very Knowledgeable – No Training Needed	Somewhat Knowledgeable but Could Use Some Training Updates	Not very Knowledgeable and Would Like Additional Training/Retraining	Not At All Knowledgeable and Require Complete Training	Do Not Use and Have No Need for Training
139	13. Using technology that is available in the classroom	554	423	89	46	85
140	Computer lab facilities	626	339	68	53	102
141	15. Taking classes over the internet	269	208	141	154	419
142	16. Accessing computers in labs	653	306	76	50	110
143	17. SCC student email system	406	271	144	113	265
144	18. Keyboarding skills	698	349	72	38	45

Questions for Demographics Box: Field #

Which Campus & Program do you attend? Select all that apply:

West Burlington – Arts & Science (transfer) 462 1
West Burlington – Career/Vocational/Technical Education 512 2
Keokuk – Arts & Science (transfer) 119 3
Keokuk – Career/Vocational/Technical Education 135 4
Fort Madison – Arts & Science 23 5
Mt. Pleasant – Arts & Science 1 6
Other 7

2. Gender 8

a. Male 485

b. Female 723

Field #

3. Age 9

a. Under 18 19

b. 18-19 393

c. 20-21 222

d. 22-24 123

e. 25-29 129

f. 30-34 103

g. 35-39 72

h. 40-49 98

i. 50-64 48

j. 65 & over 1

4. Racial/Ethnic 10

a. African American/Black 30

b. American Indian 11

c. White 1040

d. Hispanic 26

e. Asian 11

f. I prefer not to respond 40

5. Student Status 11

a. Full Time (12 credit hours per semester or more) 1030

b. Part Time 199

6. Do you plan to return to SCC next fall? 12

a. Yes 836

b. No 368

7. Would you recommend SCC to someone else? 13

a. Yes 1144

b. No 55

8. My current residence: 14

a. Live at home with parents 38

b. Maintain own home/apartment 624

c. SCC dorms/residence halls 37

Field #

9. Currently I am employed: 15

a. Not at all 391

b. 15 hours or less/week 207

c. 16-25 hours/week 288

d. 26-39 hours/week 190

e. 40 hours/week 91

f. More than 40 hours/week 45

10. My reason for attending SCC (select all that apply)

a. Transfer to another college 121 16

b. Prepare to enter the job market 413 17

c. Improve skills for present job 81 18

d. Prepare to change career 259 19

e. Meet certification/licensure 218 20

f. Explore courses to decide career 153 21

g. Self-improvement/basic skills 164 22

h. Personal interest 172 23

i. Undecided/unknown 33 24

11. The reason I chose SCC (select all that apply)

a. Close to home 971 25

b. Low costs 636 26

c. Had the program I want 466 27

d. Can keep my part-time job 252 28

e. Visit with SCC personnel 41 29

f. Persuaded by friends/family 132 30

g. Recommended by former student 96 31

h. Financial assistance was offered 297 32

i. Upgrade job skills 103 33

12. Student type: 34

a. New 355

b. Returning 751

c. Former 97

Field #

13. Educational Background (select highest level attained) 35

a. Current High School student 21

b. High School Graduate 322

c. Transfer from other college 51

d. G.E.D. 27

e. 1^st year at SCC 200

f. 2^nd year at SCC 284

g. 3years or more at SCC 59

h. SCC Associate of Arts Degree 27

i. SCC Associate of Science Degree 10

j. SCC Associate of Applied Science Degree 11

k. SCC Diploma or Certificate 26

l. Bachelors Degree 18

m. Masters Degree 6

n. Post-graduate Degree 5

o. Other 11

14. Last Year Attended High School: 36

a. Current High School Student 36

b. Within 2 Years 452

c. 2-5 Years Ago 240

d. 6-10 Years Ago 139

e. 11-20 Years Ago 168

f. Over 20 Years 156

g. I did not complete high school 21

15. SCC Degree Candidate: 37

a. Yes 912

b. No 283

16. Graduate from Southeastern 38

a. Yes 472

b No 719

Field #

17. College Residency Status 39

a. Iowa Resident 1007

b. Non-Resident 83

c. Carl Sandburg College student 119

18. Place of Residence 40

a. Des Moines County 476

b. Henry County 144

c. Lee County 336

d. Louisa County 39

e. Hancock County 83

f. Henderson County 42

g. McDonough County 2

h. Adams County 1

i. Clark County 41

j. Lewis County 0

k. Scotland County 1

l. Other Iowa County 18

m. Other Illinois County 10

n. Other Missouri County 4

o. Other 15

19. What kind of computer do you have at home? Select all that apply:

a. I don’t own a personal computer 171 41

b. PC (Personal computer: Desktop with tower) 1010 42

c. Laptop 132 43

d. PDA (Hand held computer/Palm/Other) 42 44

20. What type of internet access do you have at home: 45

a. I don’t have internet access at home 278

b. Cable 209

c. DSL 88

d. Dial up 632

Multiple Choice Questions:

Field #

1.

145

This question is sponsored by the SCC West Burlington Student Senate and should be answered ONLY by West Burlington Campus students: Current institutional policy prohibits smoking from inside its buildings and vehicles at all SCC campuses and centers. Most students, staff and visitors follow the policy. In the past few years, however, the West Burlington Campus has experienced some congestion and smoking at exterior entrances to its buildings. These actions do not go against current policy, but the situation does create passing problems for students and staff. In addition, in poor weather, some smokers stand in the vestibules with the doors open while smoking, which is against College policy. The SCC West Burlington Student Senate is interested in knowing which of the following options should be considered by College Administration. (PLEASE SELECT ONLY ONE ANSWER)

a. Require that smokers stand away from doorways so that others may pass without walking through smoke. 294

b. Limit smoking to 25 feet from the entrance (requires moving smoking receptacles behind a 25 foot stripe painted on sidewalks) 117

c. Limit smoking to an unattached smoking shelter in one location on campus ( current source of funding for this bus-stop style structure is unknown) 126

d. Limit smoking to personal vehicles in the College parking lots only 95

e. Make SCC a “Smoke-Free Campus”, prohibiting smoking from any location on campus 153

f. No change to current College Smoking Policy. 377

2. Preferred features for a West Burlington Campus Student Activity Center (select all that apply)

146 a. Exercise room 487

147 b. Walking track 387

148 c. Conference center 74

149 d. Multi-purpose room 206

150 e. Swimming pool 308

151 f. Video games 162

152 g. Internet access 275

153 h. Snack bar 297

154 i. TV lounge 294

155 j. All of the above 374

156

3. West Burlington Campus students only: Would you be willing to purchase a health club membership?

Yes 595
No 368

Field #

4. How did you hear/see SCC advertisements? (select all that apply)

157 a. AM radio 33

158 b. FM radio 312

159 c. TV 377

160 d. Newspaper 304

161 e. World Wide Web 83

162 f. SCC mailings 605

163 g. All of the above 298

5. What type of software do you need at home to complete your class assignments? (select all that apply)

164 a. Microsoft products 892

165 b. Graphics products 206

166 c. Learning software 273